MacKenzie-Childs is a luxury brand known for its vibrant and whimsical home décor. Founded in 1983 in Aurora, New York, the brand has become synonymous with handcrafted ceramics, furniture, and accessories featuring unique patterns and designs. The founders, Victoria and Richard MacKenzie-Childs, started by creating pottery in a small studio and quickly gained a following for their imaginative and eclectic aesthetic. Today, MacKenzie-Childs products can be found in high-end retailers around the world and the brand operates its own flagship store and café in Aurora. With a focus on quality craftsmanship and playful design, MacKenzie-Childs brings a touch of joy and creativity to homes everywhere.
Amenities and More
- Kerbside pickup
- Credit cards
- NFC mobile payments
- LGBTQ+ friendly
- In-store shopping
- Cheques
Reviews
We’re not from the US so I had been excited all day to visit this store and get gifts for Christmas. The staff are completely useless and seemed to avoid us after we had to ask three times for prices as half the stock aren’t priced. Staff having headphones in and chatting with friends - ridiculous for a store like this. We were told by Susan that some candles were half off and fit our budget with another item. She proceeded to charge us the full amount and claimed to ‘forget’ to give us our change. We had to ask twice. We were overcharged and when confronted, she simply said it wasn’t her problem. I don’t even know if the right items were packed for us to take home (going by other reviews here). Double check everything and make them pack it in front of you!! Shame on you guys.
Really unhappy with my last purchase at the store. I picked a few fall items that were on sale, and left it at the store overnight to pick it up the following day. After I got the items home the following day, I discovered that one of them had been damaged either as it was being wrapped, or overnight when it was stored. Regardless, I loved the item too much, it was the last peace available anywhere l, so I kept it, but the underhandedness of the staff is quite disheartening.
The person (not from “here”) who gave a 1 star review below is a cry baby. The employees here are top notch. Went to the store today (I am from here), and yea the employees are sometimes on the phone (clearly the business phone answering customer calls as they simultaneously work the floors). The photo of the employee on the phone was working today- he’s a gem! Knows the business and how to work with a wideeeeee range of varied customers- top notch service, poise, and charm. We are happy customers!
While not my taste, the homewares are exceptionally well made, high quality fabrics, craftsmanship, sturdy and long lasting. Staff were welcoming but also let you peruse the store unobtrusively which I think is some sort of art that is missing in LOTS of stores these days so kudos to them!
I do wish they would dial down the store scent? Perfume? It was overwhelming and made me a little nauseated but otherwise a great store that I will definitely keep in mind for gifts and items in the future.
I’m absolutely in love with the Soho store! Ask for Susan when you visit—she is exceptionally friendly, knowledgeable, and helpful. She answered all of my questions and made wonderful suggestions for items to compliment my purchases. The store is bright, airy, and does a fantastic job of displaying merchandise. I felt that I had landed in Wonderland from the minute I entered the shop. I opted to have my purchases shipped to my home from the store since I was visiting from out of state. The items arrived to my home in a timely manner, and each item was carefully wrapped and arrived in perfect condition. I will most definitely be calling Susan in the future for my MC purchases.
I’m not happy with my purchase. I picked out a very specific Abundant bowl that had a few marks that were unique to it. When I bought it, they took it in the back to bubble wrap it. During that time, I watched the sales associate who …
The store was so beautiful when we visited NYC during Christmas. My son asked them if their dishes are Safe for eating food in. They assured us that they are FDA approved. He bought me four courtly check bowls. As you know they are quite …
Beautiful merchandise but the experience was ruined by a horrid, decrepit old man of an employee who loudly exclaimed “If you’re not going to buy anything just leave!” He then proceeded to go the stock room and scream. This geriatric …
I have been an avid Mackenzie Childs Customer for more than 15 years. I have ordered many things with little to no issues. I placed an order and received a delivery notice that my package arrived on Friday January 5th. This was delivered by …
My daughter and I visited the SoHo store today and the people there were lovely—until they weren’t. We had been helped by the nicest lady who appeared to be busy when a gentleman asked if we wanted to place our items behind the counter and …
Location
410 W Broadway, New York, NY 10012, United States
Hours
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Monday
10:00 AM - 06:00 PM
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Tuesday
10:00 AM - 06:00 PM
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Wednesday
10:00 AM - 06:00 PM
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Thursday
10:00 AM - 06:00 PM
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Friday
10:00 AM - 06:00 PM
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Saturday
10:00 AM - 06:00 PM
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Sunday
11:00 AM - 05:00 PM
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